Exchange Policy

Exchange Policy for Defective or Damaged Products

We take great care to ensure all products are in perfect condition before shipping. However, if you receive a defective or damaged item, please follow the below process to request an exchange.

Eligibility for Exchange

To be eligible for an exchange, the defective or damaged item must be reported immediately after receipt. Please notify us by sending an email to myorovia@gmail.com with the following details:

• A photo clearly showing the defect or damage to the product
• Your order number
• A description of the issue

 

Evaluation Process

We will assess and evaluate the situation once we receive your email with the required information. This evaluation may take up to 1 week. We will notify you of the outcome, including whether an exchange will be issued.

Important Notes

• Products not reported immediately after delivery are not eligible for an exchange.
• We will not accept exchanges for items that were damaged due to misuse or improper handling after delivery.

Please don't hesitate to reach out to us at myorovia@gmail.com or by calling us on 78-75 22 66 for any further questions or concerns regarding this process.